Frequently Asked Questions (FAQs)
We understand that you may have questions about our products, services, and shopping experience. Below are some commonly asked questions to help you get the most out of your experience with us.
How do I place an order?
To place an order, simply browse our website, select the items you would like to purchase, and add them to your cart. Then proceed to checkout, enter your shipping and payment details, and confirm your order.
What payment methods do you accept?
We accept a wide range of payment options, including major debit and credit cards, Afterpay, Zip Pay, and more. You can choose your preferred payment method during checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Click the link to track your order’s status in real time.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. You can view available shipping options and rates during checkout.
What is your refund policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please review our Refund Policy for detailed instructions.
Are my personal and payment details secure?
Absolutely. We prioritise the security of your information and use industry-standard SSL encryption to protect your personal and payment details. Your information is safe with us.
Can I change or cancel my order?
Once an order is placed, it enters our processing system. If you need to make changes or cancel your order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request.
How can I contact Customer Support?
You can reach our Customer Support team by email at team@vexmma.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
Do you offer discounts or promotions?
Yes, although we run limited sales and discounts throughout the year. To stay updated on our latest offers and upcoming sales, subscribe to our newsletter and follow us on social media.
Where can I find your sizing and fit guide?
To ensure you select the right size, please consult our comprehensive sizing and fit guide. You can find this information on each product page on the final photo.
Can I exchange an item for a different size?
Yes, you can exchange an item for a different size within 14 days of receiving it, subject to availability. Please contact us for further information regarding exchanges.
How do I unsubscribe from your newsletter?
You can easily unsubscribe from our newsletter by clicking the “Unsubscribe” link at the bottom of any newsletter email you receive from us.
If you have any other questions or need assistance with anything else, please do not hesitate to reach out to our dedicated Customer Support team.
