Last Updated: July 4, 2026
Have a question about VEX MMA gear, sizing, shipping, returns or your order? You’ll find the most common answers below.
VEX MMA is an Australian combat sports gear and fight wear brand based in Perth, Western Australia, selling online to customers across Australia and internationally.
How do I place an order?
To place an order, browse our website, select the product, size and colour you want, add it to your cart, then proceed to checkout. Once your order is placed, you will receive an order confirmation email with your order details.
What payment methods do you accept?
We accept a range of payment options at checkout, including major debit and credit cards, Afterpay, Zip Pay and other available payment methods shown during checkout.
Do you offer Afterpay or Zip?
Yes. Afterpay and Zip Pay are available at checkout for eligible customers, subject to the terms and approval process of those payment providers.
Can I cancel my order after placing it?
If you need to cancel your order, please contact us as soon as possible through our Contact Us page or by emailing support@vexmma.com.
Once an order has been processed or dispatched, we may not be able to cancel it, but we will do our best to assist where possible.
I entered the wrong shipping address. What should I do?
Please contact us immediately through our Contact Us page or by emailing support@vexmma.com with your order number and the correct address.
If your order has not yet been dispatched, we may be able to update the shipping address. If your order has already been shipped, we may not be able to redirect it.
I ordered the wrong item. Can I change it before it ships?
If you ordered the wrong item, size or colour, please contact us by email at support@vexmma.com as soon as possible with your order number and the item you would like to swap to.
If your order has not yet been processed or shipped, we will do our best to update it before dispatch. Once an order has been shipped, we are unable to change the items in the order, but you may still be able to request an exchange once the order arrives, subject to our Returns and Exchanges Policy.
How much does shipping cost in Australia?
For Australian orders, we offer:
Standard Shipping: $9.99 flat rate
Express Shipping: $16.99 flat rate
Free Standard Shipping: Available on orders over $175 AUD
Shipping options and rates are shown at checkout before you complete your order.
How long does Australian shipping take?
Australian delivery times are generally:
Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days
Delivery times are estimates only and may vary depending on your location, public holidays, peak periods, carrier delays and other circumstances outside our control.
When will my order be processed?
Orders are generally processed and dispatched the next business day. Orders placed on weekends or public holidays will usually be processed on the next business day.
Please allow extra processing time during peak sale periods, promotions, restocks or product launches.
Do you ship internationally?
Yes, we offer worldwide shipping.
International shipping options, rates and estimated delivery times are shown at checkout based on your delivery location.
How long does international shipping take?
International delivery times are generally:
Standard International Shipping: 5–15 business days, depending on your location
Express International Shipping: 3–7 business days, depending on your location
These delivery times are estimates only and may vary due to customs processing, carrier delays, public holidays, peak periods or other factors outside our control.
Will I have to pay customs duties, taxes or import fees?
International orders may be subject to customs duties, taxes or import fees charged by your country’s customs authorities.
These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order.
If you have not received your tracking email, please check your spam or junk folder first. If you still cannot find it, contact us with your order number.
My tracking has not updated. What should I do?
Tracking can sometimes take time to update after your order has been dispatched. If your order appears significantly delayed or you believe it may be lost, please contact our Customer Support team so we can investigate and help find a suitable solution.
What is your return policy?
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return or exchange.
To be eligible, your item must be in the same condition that you received it. It must be unworn, unused, unwashed, with tags attached and in its original packaging. You will also need to provide your receipt or proof of purchase.
How do I start a return or exchange?
To start a return or exchange, please contact us through our Contact Us page or email support@vexmma.com.
Please do not send items back without first requesting a return or exchange. Items sent back without first contacting us may not be accepted.
Once your request has been approved, we will provide instructions on how to send your item back to us.
Can I exchange an item for a different size?
Yes, you can request a size exchange within 30 days of receiving your item, subject to stock availability.
The item must be unworn, unused, unwashed, with tags attached and in its original packaging.
For approved size exchanges, the customer is responsible for shipping the original item back to VEX MMA. For the first approved size exchange, VEX MMA will cover the cost of shipping the replacement item back to you. Additional exchanges may require the customer to cover further shipping costs.
What if the size I need is sold out?
If the size or item you requested for exchange is unavailable, we will contact you to arrange an alternative item, store credit or refund where applicable.
Who pays for return shipping?
For change-of-mind returns, size exchanges or customer preference exchanges, the customer is responsible for the cost of return shipping back to VEX MMA.
If your item is faulty, damaged, incorrect or otherwise required to be accepted under Australian Consumer Law or other applicable consumer protection laws, we will cover or reimburse reasonable return shipping costs where required.
What if my item arrives faulty, damaged or incorrect?
Please inspect your order as soon as it arrives. If your item is defective, damaged, incorrect or you received the wrong item, contact us immediately with your order number and photos of the issue.
We will assess the issue and work with you to provide a suitable solution in accordance with Australian Consumer Law. This may include a replacement, exchange, refund or another appropriate remedy depending on the situation.
Are any items non-returnable?
We cannot accept returns for change of mind on gift cards or sale items, unless required by law.
For hygiene and safety reasons, we also cannot accept returns or exchanges on items that have been worn, used, washed, damaged, altered or returned without original tags and packaging, unless the item is faulty or otherwise required to be accepted under applicable consumer laws.
When will I receive my refund?
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Your bank, credit card provider or payment provider may take additional time to process and post the refund to your account.
Original shipping costs are non-refundable unless the item is faulty, damaged, incorrect or otherwise required to be refunded under applicable consumer laws.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us through our Contact Us page or email support@vexmma.com.
Where can I find your sizing and fit guide?
Sizing and fit information can be found on each product page, usually in the product photos, description or size guide section.
If you are unsure which size to choose, contact us before ordering and we will help guide you.
How do VEX rash guards fit?
VEX rash guards are designed with an athletic compression-style fit. If you prefer a firm training fit, choose your usual size. If you are between sizes or prefer a slightly looser fit, consider sizing up.
How do VEX MMA shorts fit?
VEX MMA shorts are designed for combat sports movement, including striking, grappling and general training. Choose your usual size for a standard fit. If you are between sizes or prefer more room around the waist or thighs, consider sizing up.
What size boxing gloves should I buy?
The right boxing glove size depends on your training type, body weight and gym or coach requirements.
As a general guide, heavier gloves such as 16oz are commonly used for sparring and general boxing or striking training because they provide more padding. If you are unsure, check with your coach or gym before ordering.
What is the difference between MMA gloves and boxing gloves?
MMA gloves are smaller, open-fingered gloves designed for mixed martial arts training, where striking, clinching and grappling may all be involved.
Boxing gloves are larger and more padded, making them better suited to boxing, pad work, bag work and sparring.
How should I care for my rash guards and fight wear?
Wash your rash guards, shorts and compression gear after training. For best results, cold wash with similar colours and air dry.
Avoid bleach, harsh chemicals, tumble drying and high heat, as these may damage the fabric, prints or fit.
How should I clean boxing gloves, MMA gloves and shin guards?
Wipe your gloves and shin guards down after training with a clean dry or slightly damp cloth, then allow them to air dry fully in a well-ventilated area.
Do not leave damp gear sealed inside your gym bag after training, as this can cause odour and reduce the life of your gear.
How do I reduce odour in my gloves?
Allow your gloves to dry properly after every session. Keep them open in a ventilated space, avoid leaving them in a closed gym bag overnight, and consider using glove deodorisers or moisture absorbers between sessions.
When will sold-out sizes be restocked?
Restock timing varies depending on the product, size and collection.
To stay updated, check the product page, subscribe to our mailing list and follow VEX MMA on social media for restock announcements and new releases.
Do you offer discounts or promotions?
Yes, we may run limited promotions, sales or special offers throughout the year.
To stay updated on new drops, restocks, early access offers and promotions, subscribe to our mailing list and follow us on social media.
Do you offer wholesale, gym or team orders?
Yes, for wholesale, gym, team or bulk order enquiries, please contact us through our Wholesale page or email wholesale@vexmma.com with details of what you are looking for.
Include your business, gym or team name, location, products of interest and estimated quantities so we can assist you properly.
How can I contact VEX MMA?
You can contact us through our Contact Us page, social media @vexmma or by emailing support@vexmma.com.
For order enquiries, please include your order number and the email address used at checkout so we can assist you faster.
How quickly do you respond?
We aim to respond to customer enquiries as soon as possible. Response times may vary during weekends, public holidays, launches, restocks and peak sale periods.
How do I unsubscribe from marketing emails?
You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of any marketing email you receive from us.
You may still receive order-related emails, such as order confirmations, shipping updates and customer service messages.
How do I unsubscribe from SMS marketing?
You can opt out of SMS marketing by replying STOP to any marketing text message you receive from VEX MMA.
For more information about how we collect, use and manage personal information, please refer to our Privacy Policy.
Still Need Help?
If you still have questions, contact the VEX MMA support team through our Contact Us page or email support@vexmma.com. We can help with sizing, orders, shipping, returns, exchanges and product questions.
