Last Updated: June 28, 2026
We want to ensure your shopping experience with us is as smooth and transparent as possible. This Shipping Policy outlines the essential information you need to know about our shipping process, both within Australia and internationally.
We understand the importance of prompt delivery when shopping online, which is why we use Australia Post as our primary courier for domestic shipments. Please see the details below.
Delivery Time: Generally 2-6 business days
Shipping Fee: Standard Shipping flat rate of $9.99
Delivery Time: Generally 1-3 business days
Shipping Fee: Express Shipping flat rate of $17.99
Delivery Time: Generally 2-6 business days
Shipping Fee: FREE on orders over $175 AUD
Please note that delivery times are estimates only and may vary depending on your location, public holidays, peak periods, carrier delays, and other unforeseen circumstances. Express delivery may be faster in eligible metro areas, but next-business-day delivery is only available within Australia Post’s Express Post next business day delivery network.
For our valued international customers, we also offer worldwide shipping. We use reliable carriers to ensure your order reaches you safely and efficiently. Please see the details below.
Delivery Time: Generally 5-15 business days, depending on your location
Shipping Fee: Flat rate at checkout based on the destination of your order
Delivery Time: Generally 3-7 business days, depending on your location
Shipping Fee: Flat rate at checkout based on the destination of your order
Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.
We understand the excitement of receiving your order as quickly as possible. Orders will generally be processed and dispatched next business day. Orders placed on weekends and public holidays, will be processed on the next business day.
Please allow additional processing time during peak sale periods or special promotions. We will notify you by email with tracking information as soon as your order has been dispatched.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your shipment.
To ensure successful delivery, please provide accurate and complete shipping information during checkout. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses provided by customers.
While we do our utmost to ensure timely and secure delivery of your order, unforeseen circumstances beyond our control may result in delays or lost shipments. If you believe your order is lost or significantly delayed, please contact our Customer Support team, and we will investigate the issue and provide a suitable solution.
If you have any questions or concerns regarding our Shipping Policy or your specific order, please do not hesitate to contact our dedicated Customer Support team. We are here to assist with any inquiries and provide support in a timely and efficient manner.
