Last updated: 02 July 2026
We want you to be completely satisfied with your purchase. If you need to Return, Exchange or Refund an item, please review our Policy below.
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or exchange.
To be eligible, your item must be in the same condition that you received it. It must be unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To start a return or exchange, please contact us through our Contact Us page or email us at support@vexmma.com.
Returns must be sent to the following address:
VEX MMA
12 Parham Road
Quinns Rocks, Perth
Western Australia, 6030
Australia
Please note that items sent back to us without first requesting a return or exchange will not be accepted.
Once your return request has been approved, we will provide instructions on how to send your item back to us. Please follow the instructions provided to ensure your return or exchange is processed correctly.
For change-of-mind returns, size exchanges, or customer preference exchanges, the customer is responsible for the cost of return shipping back to VEX MMA.
We recommend using a trackable shipping service when returning your item, as we cannot guarantee that we will receive your returned parcel unless tracking is available. The customer is responsible for the returned item until it has been delivered to us.
If your item is faulty, damaged, incorrect, or otherwise required to be accepted under Australian Consumer Law or other applicable consumer protection laws, we will cover or reimburse reasonable return shipping costs.
Where applicable, we may provide a prepaid return shipping label. Prepaid return labels are generally only provided for faulty, damaged, or incorrect items, or where otherwise approved by VEX MMA.
If you need to exchange an item for a different size, please contact us first so we can confirm availability and provide return instructions.
For approved size exchanges, the customer is responsible for shipping the original item back to us. Once the returned item has been received and inspected, we will send the replacement item to you as soon as possible.
For the first approved size exchange, VEX MMA will cover the cost of shipping the replacement item back to you. Additional exchanges may require the customer to cover further shipping costs.
Exchange items must meet the same return eligibility requirements. They must be unworn, unused, unwashed, with tags attached, and in their original packaging.
If the requested exchange item is unavailable, we will contact you to arrange an alternative item, store credit, or refund where applicable.
Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, incorrect, or if you have received the wrong item. This allows us to assess the issue and make it right as quickly as possible.
If your item is faulty, damaged, incorrect, or does not meet applicable consumer guarantees, we will work with you to provide a suitable solution in accordance with Australian Consumer Law. This may include a replacement, exchange, refund or another appropriate remedy depending on the issue.
We cannot accept returns for change of mind on gift cards or sale items, unless required by law.
For hygiene and safety reasons, we also cannot accept returns or exchanges on items that have been worn, used, washed, damaged, altered, or returned without original tags and packaging, unless the item is faulty or otherwise required to be accepted under applicable consumer laws.
This does not affect your rights under Australian Consumer Law or any other applicable consumer protection laws.
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
As stated above, your item must be in the same condition that you received it. It must be unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Return shipping costs may be the responsibility of the customer unless otherwise required by law or confirmed by us.
We will notify you once we have received and inspected your return. We will then let you know whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card provider, or payment provider to process and post the refund to your account.
Original shipping costs are non-refundable unless the item is faulty, damaged, incorrect, or otherwise required to be refunded under applicable consumer laws.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us through our Contact Us page or email support@vexmma.com.
If you have any questions about our Returns, Exchanges & Refund Policy or need help with a return, please contact us through our Contact Us page or email support@vexmma.com.
Our Customer Support team will be happy to assist you.
